Smart Services overview

NiagaraAX Framework is an important component in delivering intelligent buildings and connecting them to Smart Services which collect and analyse the data from multiple sites and provide reports and dashboards to improve the management of overall building portfolio.

Smart services often referred to as Machine to Machine or M2M, allow buildings to be run more efficiently, using less energy and reducing service costs whilst lowering downtime, because site problems can be identified and fixed more quickly.

To deliver Smart Services, systems within the building must be connected to the various enterprise applications so that we know when to act and provide us with more information about what to do. Service can be based on need prompted by actual plant conditions, not just scheduled on a calendar. Engineers can diagnose the type of problem before arriving on site and ensure that the people with the right skills and the right equipment are there on the first visit. Service can be initiated because of degrading performance and efficiency, not just as an emergency response to faults and breakdown. Smart Services solutions are generally deployed across large property portfolios, often using GPRS technology where the sites are small so that the cost of installing and maintaining a broadband connection is either too expensive or an existing connection is too much hassle to uilise.

Example of a smart services deployment:

US based C-store chain